Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at sales@luqmart.com

Returns must be sent to the following address:
1001 S Main St, Kalispell, MT 59901, United States

If your return is accepted, we will provide:

  • A return shipping label (if applicable)
  • Instructions on how and where to send your package

Important: Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at sales@luqmart.com so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get the item you want is to:

  1. Return your current item
  2. Place a new order after your return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days without providing a reason.

Items must still meet standard return conditions:

  • Unused
  • In original packaging
  • With proof of purchase

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds will be issued to your original payment method
  • Processing time: within 10 business days

Please note: Banks or credit card providers may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at sales@luqmart.com